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Jobs at GoGet Carshare

Member Services Representative

Location: Sydney, NSW, Australia

Type: Part Time to Full Time

Min. Experience: Entry Level

Overview

GoGet is Australia's first and largest carshare service, working to make carshare work for everybody and reduce congestion and car dependence in our cities. We have seen exceptional growth over the last few years, driving by our dynamic culture and commitment to innovation. Join us in delivering exceptional customer experience and helping our cities work better.

Our Member Services Team are the front line when it comes to customer service at GoGet. A strong team of Member Services Representatives are offering support to our members 7 days a week, 365 days a year via phone, email and online chat. In addition to this, the role consists of administrative tasks that are designed to prevent members from experiencing issues when they arrive at the vehicle they have booked.

The team currently has both full and part time hours available. 

Member Service Representatives are responsible for:

Providing our members with a professional service in a clear, accurate, and timely manner
Solving problems quickly and under pressure
Explaining our carshare service to potential new members
Responding to multiple email enquiries from existing and potential customers in a professional manner
Responding to complaints, resolving customer issues and finding solutions to customer problems in a timely manner
Ensuring all paperwork is completed and information is entered and stored appropriately on our systems
Making decisions in relation to what action to take regarding customer requests, issues or complaints
Any reasonable requests from a manager that are not listed here

Essential skills to do the job are:

At least 1 years experience in a similar role
Basic office suite skills (word, excel and email)
Excellent telephone communication skills
Strong organisation skills
Proactive problem solver with the ability to recognise and solve issues before they happen
Proven multi-tasking skills 

What do we offer you in return?

GoGet has a fun, friendly and sociable work environment. We have a relaxed casual dress code every day of the week, not just on Fridays.

Within the Member Services team you will get regular feedback on your performance, and have a dedicated Team Leader who will provide coaching in the role. Member Services hold monthly training sessions to ensure that every member of the team has the tools they need to provide the exceptional service to our members.

We believe in promoting from within so for those who are ambitious and exceed their performance targets, we strive to offer future roles across all areas of our business.

If you fit these criteria, we look forward to hearing from you! 

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